Refund policy

RETURN & EXCHANGE POLICY

Co-workers, we get it—not everything works out. That’s why Management has a 14-day return policy. Here’s the drill: you’ve got 14 days from the day your shirt (or other cool item) lands on your doorstep to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, visit https://office.workstreetstudios.com and we’ll guide you through the process. Returns will need to be sent to the following addresses: 

UNITED KINGDOM
Flat 90 Boyd Building
3 Hudson Way
E16 2GW

UNITED STATES
Apt 2105
310 Livingston St
Brooklyn
New York 11217

We’ll send you a return shipping label and instructions once approved. Items sent back without contacting us first won’t be accepted.

Need help? We’re just an email away at manager@workstreetstudios.com.

 

DAMAGES & ISSUES

Ordered something and it arrived looking like it just lost a fight? Or maybe you got the wrong item? Let us know right away, and we’ll make it right—no awkward small talk needed.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at workstreetstudio@gmail.com.